Terms of Service

Effective from 8 October 2026. Onix is operated by sassly.ai.

By signing in to and using Onix, you agree to the following terms. If you use the service on behalf of a business, you declare that you are authorized to agree to them for that business.

1. The service

Onix is a multi-channel customer service CRM: it brings customer conversations into one team inbox, turns cases into tickets, keeps contact profiles, and provides a knowledge base and AI features. The first channel is WhatsApp. Features are released in stages; features that aren't available yet are marked "coming soon" on the website and in the documentation.

2. The WhatsApp connection

• Onix connects to WhatsApp through the linked devices feature (like WhatsApp Web), not the official WhatsApp Business API. Onix is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta. WhatsApp is a trademark of WhatsApp LLC (Meta Platforms, Inc.).
• Only connect numbers that you own or manage with the owner's permission.
• Your use of a number remains subject to WhatsApp's terms and policies. WhatsApp may restrict, disconnect, or ban numbers that are used for spam or bulk messaging, and we can't restore a banned number. This risk lies with the number's owner.
• The connection may drop because of WhatsApp changes or policies, or if the phone stays offline for a long time; you may need to reconnect the number.

3. Accounts & workspaces

• Sign-in is with a Google account only. Keep your Google account secure; activity from your account is your responsibility.
• A Google account can own only one workspace, but it can be a member of other workspaces by invitation.
• The creator of a workspace is its Owner, who is responsible for the workspace, the invited members, and its billing.
• The service is intended for businesses and users aged 18 and over.

4. Prohibited use

You may not use Onix for:

• Spam, blasting, or bulk messages to people who haven't asked for or agreed to them, including to purchased lists or numbers collected without permission.
• Violating WhatsApp's terms and policies or applicable law, including personal data protection rules.
• Unlawful content, fraud, phishing, harassment, hate speech, or malware.
• Collecting other people's data beyond what's needed to serve customers.
• Circumventing plan limits or security measures, disrupting the service, or trying to access other workspaces' data.

Onix is built for replying to customers, offers no bulk-messaging ("blast") feature, and limits the sending rate per number.

5. Data & content

Content remains the property of its owner. You grant us limited permission to store and process content only to the extent needed to run the service, as described in the Privacy Policy. For your customers' data, you are the data controller and are responsible for having a lawful basis, such as consent, to contact them and store their data. You're also responsible for the content of messages your team sends. AI output such as summaries can be wrong; check it before relying on it.

6. Plans, invoices & payment

• The Free plan is free of charge, with the limits above. The Pro plan costs Rp99,000/month per workspace.
• Pro is billed monthly through invoices paid via Sassly Pay (QRIS and other available methods). There is no automatic debit.
• The invoice for the next period is issued 7 days before the active period ends. If it hasn't been paid, there is a grace period of 3 days; after that, the workspace returns to the Free plan and features and quotas beyond the Free limits are suspended, without deleting data. The Owner then has 3 days to choose which numbers and members stay active.
• You can stop your subscription simply by not paying the next invoice.
• The AI quota on the Pro plan is a monthly fair-use limit.
• Custom plans for needs beyond Pro are arranged by agreement; contact [email protected]. Where a Custom agreement differs from these terms, the agreement prevails for the matters it covers.
• Prices and quotas may change; what applies is what's shown when the invoice is created. Price changes are announced in advance by email to the Owner.
• If a billing error occurs on our side, contact [email protected] and we will correct it.

7. Service availability

We strive to keep the service running, but it is provided as is. The Free plan comes without a service level agreement (SLA); an SLA for Pro or Custom applies only if agreed in writing. The service may be disrupted by maintenance, or by changes to or outages at WhatsApp, Google, Sumopod, Sassly Pay, Cloudflare, and other providers beyond our control.

8. Limitation of liability

To the extent permitted by law, we are not liable for indirect losses arising from the use of the service, including lost profits, restriction or banning of numbers by WhatsApp, and outages of third-party services. These terms do not diminish your consumer rights protected by law.

9. Termination

You can stop using the service at any time; the Owner can request deletion of the workspace as described on the Data Deletion page. We may suspend access for a workspace that violates these terms after giving notice, except for serious violations (such as spam or fraud) that require immediate suspension.

10. Changes to these terms

These terms may be updated. The latest version, together with its effective date, is always available on this page; important changes are announced by email to the Owner. By continuing to use the service after a change takes effect, you accept the updated terms.

11. Governing law

These terms are governed by the laws of the Republic of Indonesia.

Contact

[email protected]