Data Deletion

How to request deletion of a workspace or an account, what gets deleted, and what is kept.

Deleting a workspace

1. The Owner emails [email protected] from the Google account address that owns the workspace, stating the name of the workspace to delete.
2. We verify that the request really comes from the Owner, usually by replying to that email for confirmation.
3. Once verified, the workspace data is deleted within 30 days, and we send a confirmation by email.

Deleting a workspace is permanent and can't be undone. Make sure you no longer need its data.

Disconnecting a WhatsApp number

Disconnecting and removing a number directly in the app will arrive with the WhatsApp channel in an upcoming release. At any time, you can also disconnect Onix from your phone: open WhatsApp → Linked devices → select the Onix device → Log out. Once disconnected, Onix no longer receives messages from that number. To delete that number's conversation history, send a request as described above, stating the workspace name and the number.

Deleting your personal account

Members other than the Owner can leave a workspace from the workspace name at the top left → Leave this workspace. To delete your Onix account entirely (your name, email, and photo from Google), send a request from your Google account's email address to [email protected]. If you own a workspace, that workspace is deleted along with your account. This request is also processed within 30 days after verification.

Customers of businesses that use Onix

If you've chatted with a business that uses Onix and want your data deleted, contact that business: it controls your data and can delete your contact record and conversations, or ask us to delete them. You can also write to [email protected], and we'll pass your request on to the business concerned.

What gets deleted

• The workspace with its settings, members, roles, invitations, API keys, and notifications.
• Connected WhatsApp numbers: Onix logs out of the linked device and deletes the connection data.
• Conversations, messages, media, group data, copied WhatsApp labels, contacts, tickets, internal notes, and reply templates.
• Knowledge base articles with their embeddings, AI summaries, and AI usage records.

What is kept

Invoices and payment records (billing name and email, amount, date, status) are kept as financial records for as long as the law requires, and audit logs are kept as security records. Neither contains conversation content. Backup copies are removed as their retention period ends. Other retention rules are in the Privacy Policy.