Sign in with GoogleBusiness hours & automatic replies
Greetings and after-hours messages, configurable per channel.
Onix for customer service teams
One inbox for every customer conversation.
WhatsApp, email, livechat, and API channels land in one team inbox. Escalate into tickets, turn opportunities into leads, send gradual broadcasts, and measure team performance — all in Onix.
- Free to start, no credit card
- Ready in minutes
- Indonesian & English
Channels
Every channel, one way of working.
WhatsApp by scanning a QR code, business email over IMAP, livechat on your site with one line of code, and API channels for your own apps — everything lands in the same inbox, so your team doesn't have to learn anything new.
WhatsAppScan a QR code, regular WhatsApp & Business
EmailGmail, Google Workspace, Yahoo, Zoho, hosted email
Live chatA widget on your site with a queue · Try the demo
API channelYour apps & systems via webhooks (Pro)
Features
Everything a customer service team needs.
More than an inbox: from the first chat to performance reports, in one app the whole team shares.
Real-time team inbox
Every customer chat from every channel lands in one inbox. The team sees the same thing at the same moment, without reloading the page.
- Chat & Group tabs, statuses New · Waiting reply · Replied · Solved
- Assignment to agents & teams, a livechat queue with a Pick up chat button
- Reply templates with variables, internal notes, attachments, and labels
- Business hours per channel with greetings & after-hours replies
Tickets for cases that need another team
Cases like exchanges, refunds, or address changes are escalated to the right team without moving the customer's chat.
- Created from a conversation, with a priority, due date, and responsible team
- A team discussion room with @mentions, attachments, and change history
- The conclusion goes back to the conversation as feedback for the agent
- Resolution targets per priority on the Pro plan
Complete contact profiles & segments
Every customer has one profile: conversation history, tickets, leads, and team notes — whichever channel they used to reach you.
- Labels, owners, custom fields, CSV import, and merging duplicate contacts
- Contact segments with filters: email domain, label, birthday, activity
- A timeline & response statistics per contact
A sales pipeline from your chats
Sales opportunities don't get lost in chats: turn them into leads, track their stage, and remind the team to follow up.
- Leads from conversations, manual entry, Excel/CSV import, or the API
- Kanban per Sales team workflow, won/lost with reasons
- Follow-ups, events, checklists, costs & reimbursements per lead
- Pipeline dashboard and data export
Gradual WhatsApp broadcasts
Send updates or promotions to a contact segment gradually, with safeguards so the number isn't easily restricted.
- A 4-step wizard: audience, varied messages, schedule & pacing, review
- Random delays, a rest every N messages, sending hours, and a daily cap per number
- Status per recipient; a STOP reply unsubscribes automatically
- A dashboard & Excel/CSV report per broadcast
Sent via WhatsApp Web: use a dedicated broadcast number; the risk of a ban is borne by the number's owner. For large volumes, use Meta's official API.
Knowledge base & AI
Your team's standard answers stay organized and easy to find — on the knowledge base page or right while replying to a chat.
- Articles by category, public or internal, and limited to specific teams
- Search & insert answers into replies without leaving the inbox
- Semantic search & AI conversation summaries (Pro)
Reports, KPIs & SLAs
See your team's workload and speed from the same data as the inbox, then follow up on anything past its target.
- Daily volume, busy hours, per number, per label & category
- Per-person KPIs with targets and business hours (Pro)
- CSV exports and an audit log of every important action
Helpful details
Built for everyday teamwork.
Teams & data boundaries
Frontline and Back Office teams only see their own conversations & tickets.
Roles & permissions
Set access per menu and per channel for every member.
Audit log
Every important action is logged: who, what, and when.
Real-time
New messages and status changes reach every screen within seconds.
API & webhooks
A documented v1 API, API keys, and events for integrations (Pro).
Language & time zone
Each member picks their own language and time zone.
Works well on phones
Every page is responsive — reply to customers from your phone's browser.
How it works
Ready in minutes.
No installation and no credit card. New workspaces come with default roles and a getting-started guide.
- 1
Sign in & create a workspace
Sign in with Google, name your workspace, and choose your team's time zone.
- 2
Connect channels
Scan the WhatsApp QR code with your phone (about 1 minute), connect your business email, or put livechat on your site. Every conversation lands in the team inbox right away.
- 3
Invite your team & set access
Invite by Google email and choose the role and channels each member can open.
Security & data
Your customer data stays under control.
Onix is built for teams: everyone sees only what's theirs to handle, and every change can be traced.
Sign in with Google
No new password; team invitations are matched to Google emails.
Data separated per workspace
Each workspace's data is kept separate; members only see the channels and teams they're allowed to.
Your data stays yours
Export CSV anytime. How to delete your data
Transparent billing
Monthly invoices with no automatic debit; pay with QRIS or other methods.
Pricing
One price per workspace.
Paid monthly by invoice, no automatic debit. Pay with QRIS or other methods.
Free
To try things out
Rp0forever
- 1 channel (WhatsApp number or email address)
- 2 users including the Owner
- 20 tickets/month
- 20 replies/day
- 10 leads/month
- Livechat & contact segments
- Knowledge base (no AI)
- Broadcasts, KPIs & API keys
Most popular
Pro
For busy support teams
Rp99,000/ month per workspace
- 4 channels (WhatsApp numbers or email addresses)
- 10 users including the Owner
- 200 tickets/month
- Unlimited replies
- 100 leads/month
- 2,000 broadcast messages/month
- AI: 2,000 requests/month
- Per-person KPIs & SLA with business hours
- API keys & channel API
Custom
For custom requirements
As needed
- Everything in Pro
- Channel, user, and AI quotas that fit your needs
- Several workspaces under one contract
- Contract & invoices as agreed
- Hands-on onboarding
Prices and quotas may change; what applies is always what the Plan & billing page shows when the invoice is created. Plan details
FAQ
Frequently asked questions
What is Onix?
Onix is a web-based customer service CRM for teams. WhatsApp chats, email, live chat from your website, and messages from the API channel arrive in one shared team inbox, where they can become tickets, contacts with segments, leads in a sales pipeline, and gradual WhatsApp broadcasts. Onix also has a knowledge base with AI, plus reports, KPIs, and SLAs. Onix is part of sassly.ai, available in Indonesian and English, and free to start.
Who is Onix for?
For businesses that serve customers over WhatsApp, email, or website chat with more than one person — such as online stores, distributors & resellers, clinics, schools, or service providers. The Free plan is enough to try it out, Pro suits active support teams, and Custom is for companies that need larger quotas or several workspaces.
Is my WhatsApp number safe?
Onix uses WhatsApp Web (QR scan), just like on a laptop. WhatsApp can restrict numbers that send bulk messages or spam, so serve customers from your support number as usual. If you need broadcasts (Pro), use a dedicated broadcast number: Onix sends gradually with delays, rests, and daily limits, but the risk of a ban stays with the number owner — for large volumes use the official Meta API. A safe-practice guide is in the documentation.
Are there hidden fees?
No. Free is free forever with set quotas. Pro is paid monthly by invoice; there's no automatic debit.
What happens if an invoice isn't paid?
There's a grace period after Pro ends. If it's still unpaid, the plan returns to Free and you choose which channels and members stay active. No data is deleted.
Which email accounts can I connect?
Gmail & Google Workspace, Yahoo, Zoho, iCloud, and hosted email (cPanel) over IMAP & SMTP — just the address and the password or an App Password. Replies are sent from your own address; Onix only reads and never deletes email. Microsoft 365/Outlook is coming later.
Can members see only certain channels?
Yes. Besides roles per menu and action, each member can be limited to specific channels.
Can I add chat to my website?
Yes, on every plan. Create a livechat channel, paste one line of code into your site, and visitors can chat right away. Colors, fonts, texts, business hours, and the greeting are all adjustable; chats wait in a queue until an agent picks them up.
Can Onix send broadcasts?
Yes, on the Pro & Custom plans. Broadcasts go out gradually to a contact segment with random delays, rest breaks, sending hours, and a daily cap per number; a STOP reply unsubscribes the contact automatically. Use it only for contacts who agreed to receive messages.
What can AI do in Onix?
On the Pro plan, AI helps find answers in the knowledge base by meaning (not just matching words) and summarizes conversations. The monthly AI quota is shown on the plan card.
Is there an API?
Yes. The Onix app itself uses the same API v1. API keys for outside integrations are available on the Pro plan, and so are API channels for connecting your app or system as a channel: send customer messages through the API and receive agent replies through a webhook.
Can I use Onix on my phone?
Yes. Every Onix page is responsive and works in a phone browser, including replying to chats, changing statuses, and creating tickets.
Start today
Get your customer service in order today.
Create a free workspace in a minute. Upgrade to Pro whenever your team grows.