Plan & billing

Start for free on Free, upgrade to Pro any time, or ask for a Custom plan when you need more.

Plan comparison

• Users include the Owner, and pending invitations count toward the quota.
• Replies are messages that members send to customers, added up across all numbers and all agents per calendar day in the workspace time zone. The quota resets at midnight; when it runs out, incoming messages are still received.
• Tickets and AI are counted per calendar month and reset on the 1st.
• Custom: quotas are set specifically for your workspace; anything not agreed otherwise follows the Pro values.

The WhatsApp inbox, tickets, the knowledge base, and AI are rolling out in stages (coming soon). The limits above apply as soon as each feature is available.

Upgrading to Pro

1. Open Plan & billing (the Owner, or a member with Plan & billing access) and click Upgrade to Pro.
2. Onix issues an invoice for the first period: from today until one month from now.
3. Click Pay. You're taken to the Sassly Pay payment page; pay with QRIS or another method available there.
4. Pro is activated automatically as soon as the payment is confirmed. There's no need to send proof of payment.

The payment link is valid for 24 hours; once it expires, click Pay again to create a new one. An unpaid upgrade invoice is cancelled automatically after 7 days, and you can upgrade again any time.

Monthly invoices

• There's no automatic debit. Each month a new invoice is issued that you pay with one click.
• The renewal invoice is issued 7 days before your Pro period ends, is due on the end date, and is sent to the invoice recipient's email (set in the Billing profile on the Plan & billing page).
• Reminders are sent by email and as notifications 3 days and 1 day before the due date, and on the due date.
• Each payment extends Pro by one month from the previous end date, or from the payment date if the Pro period has already ended.
• To stop your subscription, simply don't pay the next invoice.
• Invoices currently don't include tax.

Grace period & moving back to Free

• If the invoice hasn't been paid when your Pro period ends, there's a grace period of 3 days. All Pro features keep working and the Owner sees a reminder.
• After the grace period, the workspace goes back to Free. No data is deleted.
  • Only 1 WhatsApp number stays active (by default, the earliest connected). Other numbers are paused until Pro is active again; their conversations are kept.
  • Only 2 users, including the Owner, stay active (by default, the members who joined earliest). Other members are temporarily deactivated; their data is kept.
  • For 3 days, the Owner can choose which numbers and members stay active in Plan & billing.
  • Quotas go back to the Free limits, AI features stop, and requests with an API key get 402 plan_required.
• Pay the open invoice (or upgrade again) at any time to go back to Pro. Paused numbers and deactivated members become active again automatically.

Custom plan

Need more than 4 WhatsApp numbers, more than 10 users, bigger quotas, or a special payment arrangement? Fill in the Contact us form (also on the Custom plan on the Pricing page): your name, company, phone number, roughly how many WhatsApp numbers and agents you need, and what you're looking for.

Our team will get in touch. Once we agree, the price, quotas, and contract period are set up directly for your workspace.

Data retention

Conversations and tickets are kept while the workspace is active, until the Owner deletes them or a data deletion request is made. Invoices, payment records, and audit logs are kept as financial and security records.