Reply templates

Answers your team uses often, inserted in the reply box by typing /.

Creating a template

Open Manage → Reply templates and click Create template (requires the Manage reply templates permission).
Enter a name and a shortcut (lowercase letters, numbers, - or _, e.g. /shipping). The shortcut is suggested from the name.
Pick or type a category (optional) to keep the list tidy, then write the text. The preview shows the result with sample data.
Add an attachment if needed (e.g. a PDF catalog or a product photo). It is sent along when the template is used.

Variables

Variables are filled in automatically for the open conversation:

Variable	Filled with	Example
`{{nama}}`	Contact name (or group name)	Budi Santoso
`{{agen}}`	Name of the replying agent	Rani
`{{nomor_interaksi}}`	The conversation's interaction number	INT-000123
`{{tanggal}}`	Today's date (reader's time zone)	9 October 2026

Using a template

In the reply box, type / followed by the shortcut or name (e.g. /shi). Pick with the arrow keys and press Enter, or click the Template button.
The template text goes into the reply box with variables filled in, and you can still edit it before sending.
A template attachment shows as an attachment; remove it if you don't want to send it.
Each template's usage count is tracked, so the team knows which answers are used most.

Via the API

GET /templates?interaction_id={id} returns every template with rendered (variables filled in). Send a message with template_id and an empty text to use the template text; add "template_attachment": true to send its attachment too. Details in the API documentation.